The Lost Art of Listening How Learning to Listen Can Improve Relationships
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Reasons to read it:
1) Information technology made me call back hard about a huge part of my relationships, particularly family unit.
ii) Information technology contains a lot of wisdom about listening.
Reasons not to read information technology (and why I didn't Actually like it):
ane) Like a lot of psychology books, it could have been condensed to maybe one-half the length by cutting out generalized and extraneous case studies/examples. It is also very repetitive
Reasons to read it:
1) It made me think difficult well-nigh a huge function of my relationships, particularly family.
2) It contains a lot of wisdom nigh listening.
Reasons not to read information technology (and why I didn't Really similar it):
1) Similar a lot of psychology books, information technology could take been condensed to perchance one-half the length by cutting out generalized and extraneous case studies/examples. It is also very repetitive, over again often the case for books on psychology.
2) It gets a few things dead wrong, because it approaches human nature and relationships from a general, contemporary Western, ultimately non-Christian viewpoint.
Great quotation (last line of the book): "Listening isn't a need we accept; it'southward a gift we give."
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In The Lost Fine art of Listening, Michael Nichols frames listening every bit an active art - we demand practice to transform passive reception to real hearing. As a futurity counselor or instructor, this book grabbed me from the become-go: not but does Nichols talk over how to listen more finer, merely he as well brings upwardly the benefits of listening and the consequences of mi
Have you ever felt your words fall on deafened ears? Accept you ever felt like you didn't know how to listen to someone when they really needed you to?In The Lost Fine art of Listening, Michael Nichols frames listening as an active art - nosotros demand do to transform passive reception to real hearing. Every bit a future counselor or teacher, this volume grabbed me from the get-go: non but does Nichols talk over how to mind more effectively, but he also brings upward the benefits of listening and the consequences of miscommunication. He offers advice on a gamut of listening-related situations and bug, including the struggle to suspend our own needs, reducing emotional reactivity, and learning to listen to specific people such as your children or your coworkers. In a society where we spend a large amount of time creating small-scale talk before business meetings or messaging each other through Facebook, The Lost Art of Listening gives us the tools to transform how nosotros communicate with ane another. I highly recommend it to anyone who wants to learn more nearly listening, either for yourself or for others.
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The result is a bundle of platitudes, anecdotes, and advice which take no connection beyond their overall topic. He would have been better to write a drove of short essays rather than feign a linear narrative out of them. Definitely some useful thoughts in at that place, merely pr
I see how he wrote this. He came up with the idea of a volume, and he jotted downwards notes between counselling sessions and meetings until he'd filled an exercise volume. And so he grouped them loosely into themes and wrote the book.The result is a parcel of platitudes, anecdotes, and communication which have no connection beyond their overall topic. He would have been ameliorate to write a drove of short essays rather than feign a linear narrative out of them. Definitely some useful thoughts in at that place, but presented in this manner it's more similar sitting on the knee of an sometime man who talks sagely simply tangentially. You're left to assemble the wisdom and piece it together yourself.
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Estimate what? I'thousand non. A good listener, that is. I checked in with a adept friend who is ever honest. Yep, she said. You're non and so good as y'all call up. (Always keep a friend like this in your group. Humility enforcer.) Evidently, I break in too frequently with seemingly random responses. I'm su
Absolutely, I picked this book up considering I wanted to add to my biggy advice skills - of which listening was the one in which I was most confident - but y'all tin can e'er go better, correct? And then I jumped in.Guess what? I'thou not. A skilful listener, that is. I checked in with a good friend who is ever honest. Yes, she said. You lot're not so good as you think. (Always go on a friend like this in your group. Humility enforcer.) Apparently, I break in as well often with seemingly random responses. I'k certain they tie in somehow. Perhaps. Mayhap?
Anyway, I enjoyed this volume, and sensed early on that in that location was enough here to go along me focused - and peculiarly liked the end of chapter homework. That helps me. Basic techniques work well for me.
This was a mind for me - I will be purchasing a hardcopy and then I can brand notes and page through freestyle.
If you lot remember you're a great listener. . . .possibly you should bank check it out with a trusted member of your circle, and if you need a niggling assist with improvements to your listening skills, this is a corking volume with which to get-go your authorities.
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"Listening isn't a need we accept; it's a gift we give."
That is the final line of the book and a keen take-away.
If you want to exist a improve listener, and really, don't we all, in that location is much to glean from this volume.
A proficient portion of it is hidden backside the author's efforts to be PC while not really being PC, especially on
gender. One infinitesimal he rebukes people for giving in to gender stereotypes the adjacent he gives into them himself, thankfully.
But ultimately, I believe there were plenty good rem
3.5"Listening isn't a demand we take; it'south a gift nosotros give."
That is the last line of the book and a great take-away.
If you want to be a better listener, and actually, don't we all, there is much to glean from this book.
A good portion of it is hidden behind the author'southward efforts to exist PC while not actually existence PC, especially on
gender. One minute he rebukes people for giving in to gender stereotypes the next he gives into them himself, thankfully.
Just ultimately, I believe in that location were enough skilful reminders to help me in my efforts to heed more than and talk less.
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I idea that I'1000 a good listener, but cheers to this book I've learned that in that location's much more than to do to really be a good listener (using empathy and Actually listen to other people).
This volume is very applied, you can learn a lot virtually communication within the family (this book was very helpful for me in that expanse) and also in a professional environment.
I would similar to recommend it to everybody I interact with on a
One of the books I consider being "the core" of who I am or who I want to be.I thought that I'm a good listener, merely thank you to this book I've learned that there's much more to exercise to actually exist a proficient listener (using empathy and REALLY listen to other people).
This book is very applied, you can learn a lot about communication within the family (this book was very helpful for me in that expanse) and too in a professional person environs.
I would like to recommend it to everybody I interact with on a daily ground - information technology would be easier for all of united states of america to be on the same folio! :)
A few quotes/takeaways:
Listening isn't a need we have; information technology'due south a gift nosotros requite.
What we can't tolerate in others is what we tin't tolerate in ourselves.
Most people think more about what they desire to say than about what is being said to them.
Triangulation—ventilating feelings of frustration to tertiary parties rather than addressing conflicts at their source—takes on epidemic proportions in work settings. Letting off steam by complaining about other people is a perfectly human matter to do. The problem is that habitual lament virtually superiors locks us into passivity and resentment. We may have given upwardly trying to get through to the sons of bitches, but by God we don't mind maxim what we think of them—as long as they aren't within earshot.
Caring enough to listen doesn't hateful going around selflessly available to everyone y'all encounter. Rather, it means being warning to those situations in which someone you care about needs to be listened to. Ironically, our ability to listen is oft worst with the people closest to u.s.. Conflict, habit, and the pressure of emotions makes u.s. mind least well where listening is most needed.
When people talk well-nigh feelings—what they're excited about, what's troubling them—they want to be listened to and best-selling, not interrupted with advice or told that someone else had a similar experience. They want listeners who volition accept the time to hear and acknowledge what they're saying, not plow the focus to themselves.
Our parents may exist the near important unfinished business of our lives.
In spite of the large emotions involved, wedlock isn't about awe-inspiring problems; information technology's about little things, about everydayness, most knowing that tomorrow morning you'll wake upwardly with a new gamble to work at it, to go it a bit more than incorrect or right....more
This was a great reminder to remember to listen. The author emphasized the the importance of this in work, family unit, & union relationships. The examples he used were also perfectly relatable. So iv stars.
The book is organized into four sections:
(1) The Yearning to be Understood
(ii) The Real Reasons Why People Don't Listen
(three) Getting Through to Each Other
(4) The Specific Contexts of Listening
The first section
This book drives dwelling house very deeply just how important listening is to any chat and relationship you have. The stakes in our interpersonal communication are much higher than you think and the volume helps y'all tune into the pitfalls that occur as we struggle to understand those around united states.The volume is organized into iv sections:
(i) The Yearning to be Understood
(two) The Real Reasons Why People Don't Listen
(3) Getting Through to Each Other
(four) The Specific Contexts of Listening
The first department describes how good listening is the difference between isolation and credence. In our fast paced civilisation, it is the rare person that actually takes the time to understand and this section really underscores how much of a vacuum is created in our relationships when folks don't actually feel understood. Understanding and cultivating 'empathy' is a large focus here as the author illustrates just how much your kid's evolution is impacted by your ability to truly listen and empathise your child. To be quite honest, this department truly shamed me and really gave me a standard to live up to... e.g. our ability sympathise and exist understood is a truly a lost art in 21st century America and we could all use a dose of understanding what truthful empathy is.
A very telling quote is "People who don't talk to us are people who don't expect us to listen". Key questions that truly shape us are: Does the person who isn't very forthcoming with you have reason to believe that you're interested in what he thinks and feels? That you'll listen without interrupting? That you can tolerate disagreement? Anger? Openness is a production of interaction.
The second section addresses the barriers to listening. In many ways, it should be no surprise that our cultural and political world is in the poor state it is in today. Narcissism (selfies) and self-promotion have reached a top at this point 21st Century America and these behaviors are the EXACT Opposite of what is needed to understand someone else. "The centre of listening is to suspend our own needs... to take an interest in someone else, we must suspend the interests of the self." "An empathetic response is restrained, largely silent; following, non leading; it
encourages the speaker to go deeper into his or her experience." What turns conversations into arguments? The author proposes that high emotional responses are the number one factor in letting a conversation get out of command. The ability to listen rests on how successfully nosotros resist the impulse to react emotionally to the position of the other. A helpful examination of when you reacted emotional can unlock some facets of your familial communication and by situation that is really causing you to act in an emotional way. This is easier said than done.
Finally, the author advocates for responsive listening every bit a manner to achieve better connection. Empathy is achieved by suspending your own preoccupations and assumptions and placing yourself
attentively at the service of the other person, being alert to what he's maxim and to the emotional
subtext. It means listening without existence in a hurry to take over. Nosotros are taught in the professional person world to accept control of conversations, so it is no surprise that virtually Americans observe this extremely hard. If you are trying to atomic number 82 an arrangement, the last thing you may desire to practice is let someone else bulldoze, simply, paradoxically, that is precisely what we must practice if we want meaningful connection. Also, we cannot respond to anger when it presents itself, we must let it run its class and avert the 'calm downward' tendency we want to publicly pronounce (i must acknowledge, i accept said this in the by and this will not at-home anyone down). Another paradox that i found was that offering personal feel to someone you are talking to is, in most cases, the incorrect thing to do. True listening is getting the speaker to tease out how they feel and letting them explore their feelings.. offer examples essentially 'steals the floor' and puts the focus dorsum on yous. This can sabotage connection at a critical bespeak in a budding friendship.
Overall, this volume gave me some things to work at to improve my listening Yet, it did have the unexpected impact of creating a sense of loss and of feeling that this is a hopelessly complex situation. I have fabricated and so many mistakes but also tin can tell that i want to be understood more. I would have liked more situational application and more specificity to understanding how to overcome barriers to listening. Net, this is a bully primer on why listening is important and it offers some basic ideas to address. But it needs to become much further to start giving people a more concrete path to get a great listener.
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Such a great book, with insight into more aspects of listening than I could take imagined.
Michael Nichols starts his book with a uncomplicated observation: about conflicts we bargain with For me, the Lost Art of Listening got on the list of superlative three near recommendable books. Non because of its outstanding quality but because of its potential to aid raise all our relationships, with our partners, families, friends, colleagues, co-citizens, relationship of everyone everywhere. Simply a few educational monographs aim, I would say, on such a universal target group (the participants in advice).
Michael Nichols starts his book with a unproblematic observation: most conflicts we deal with in our everyday lives result from one simple fact: we don't listen to each other. In 13 chapters, he offers an insightful analysis of what tends to go incorrect and gives some good recommendations.
In the Epilogue, he confesses that he is no philosopher and so he cannot comment on how bad listening affects our coexistence in one lodge. His humbleness is inspiring just information technology is especially in times similar these when advice experts should go along pointing out that political cleavages we witness in our societies are withal some other example of our (and our leaders'!) failure to heed to those who endeavor to vocalism their grievances (no matter how dumb they may audio to us) simply finish up feeling not listened to, misunderstood and left behind.
Some of my favourite quotes:
"The ability to mind rests on how successfully we resist the impulse to react emotionally to the position of the other... We're near reactive to the things nosotros secretly charge ourselves of." (ch vi)
"Powerful people don't scream." (ch eight)
"Empathy is energizing. Beingness listened to releases the states from brooding self-absorption and mobilizes us to engage the world around us." (ch 9)
"The listening we don't get is the listening nosotros don't laissez passer on." (Epilogue) ...more
One thing that I dear is when he says: "Under what circumstances do you become reactive and g
I finished! Yay! Honestly, it was an okay. The biggest trouble is how the book is organized. Information technology's like his stories and his notes were everywhere. I also had a difficult time staying engaged in the volume and in that location were some things I already knew. BUT... I did acquire several techniques to go a meliorate heed. I noticed how I say things that make me a poor listener and I similar that I tin can recognize it in myself.Ane thing that I beloved is when he says: "Under what circumstances practice you become reactive and give advice or interrupt or brand jokes instead of listening?"
I love that quote because it sums up what is considered a poor listener. Sometimes we just need to listen and I forgot how important information technology is to just listen. People need to be listened to without being giving advice or your own personal views or ideas. It'southward not bad to talk, just it takes slap-up skill to listen. Then... All in all, it'due south an okay book. I learn some new things and gain some new insights, merely I did non similar how the author wrote his book. Information technology was similar reading his notes and there wasn't enough coercion. Just I'grand glad I'g washed. :)
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R This is good for anyone, it not only explains how to truly listen but information technology goes way deep into interpersonal relationships in full general. How to handle feelings, how to encompass differenced, how to not be defensive and and so on. I can't even go into all the means it was helpful because I listened to it on audiobook and I'm a horrible listener and so although I felt like each chapter had useful information and i could brand utilise of it correct away, i usually forgot most of information technology. so i'll have to buy a newspaper version.
Recommended for EVERYONE. unless you're perfect. If you're perfect then dismiss this. :) ...more
Just because something is simple, doesn't mean it'southward easy. Actively listening is much harder than we believe it is and this book covers the subject from so many aspects. The author is a family therapist and his wisdom c
Genuine listening involves a suspension of cocky. Holding your natural language while someone speaks is not the same thing equally listening. To really listen, y'all have to append your own calendar. Forget almost what you want to say, and concentrate on being a receptive vehicle for the other person.Merely because something is unproblematic, doesn't hateful it'due south easy. Actively listening is much harder than we believe it is and this book covers the subject area from so many aspects. The author is a family therapist and his wisdom comes from years of helping individuals, families and couples to figure out better ways of communicating - which starts with cultivating better listening skills.
How we communicate - and listen - goes back to how nosotros learned to do that in our families. Our parents may be the most important unfinished business of our lives.
We relate to people in the present on the basis of expectations from the past. Nosotros go on to alive in the shadows of the families nosotros grew up in. The sometimes vast difference between words spoken and message intended is nothing compared to the ofttimes vaster difference between what is said and what information technology heard.
Nichols makes an excellent point near self acceptance as the foundation of beingness an empathetic listener.
When yous are trying to effigy out why you or anyone else overreacts, continue in mind one of the cracking ironies of understanding: We are likely to be as accepting of others equally we are of ourselves. That's why those lucky enough to be raised with self respect make better listeners. If you learn to respect other people'due south feelings, you will learn to care for your own feelings more than kindly in the process. What nosotros tin't tolerate in others is what we can't tolerate in ourselves.
In addressing the hurdles encountered by couples, he has some very profound observations to make:
A relationship isn't some y'all accept, it'southward something you exercise.
Sometimes marriage isn't about resolving differences, but learning to alive together with them.
Second and third marriages don't fail because people go along picking the incorrect partners. They fail because it's not differences that matter, but how they are negotiated.
If y'all want the truth from someone, you must brand it safety for him or her to tell it.
While he addresses listening in the work place in very effective ways, I constitute the most interesting parts of the book to exist about the challenges of listening to the people who matter the almost to the states - our family members.
Ironically, our ability to mind is ofttimes worst with the people closest to u.s.. Conflict, addiction and the pressure of emotions makes us listen least well where listening is well-nigh needed. As we move outside the family unit circle to those we intendance nearly but don't alive with, we tend to be more than open up, more than receptive and more than flexible. Primarily because those relationships are less burdened with conflict and resentment.
In struggling to figure out just how much bandwidth I have to truly listen to the people I engage with everyday, I've come to the conclusion that not every person I encounter needs my full and undivided attention. In fact, there are people who need attention in means that mean it'south being taken away from others in my life who are important to me. Social media demands attention in means that are often overwhelming and many times unproductive. Emails come flowing into several email accounts at all hours, seven days a calendar week, with an firsthand response expected. So intentionality is required to make certain that the people who should have our undivided attention are the ones actually getting information technology.
Sometimes it makes sense to write off unrewarding relationships that aren't cardinal to your life. That is a hard thing to practise. Ultimately, proverb "no" to that which is unrewarding means leaving more room for that which is rewarding.
I found this book an excellent read. If for no other reason, information technology reminded me of things I know to be true, only don't always do. Honing the skill of existence an active listener is an endeavor worth undertaking.
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Here are a few things the authors say become in the way of listening:
"Being preoccupied, trying to do two things at one time, having negative thoughts about the speaker, not being interested in the topic, wanti
Co-ordinate to the quiz in this book, it turns out I'm only an average listener. High average, but notwithstanding boilerplate. I'm not surprised. I really thought I might score lower than I did. Sometimes listening has been a struggle for me. I knew I'd learn things from this book as soon as I saw the title.Here are a few things the authors say go far the mode of listening:
"Being preoccupied, trying to exercise two things at once, having negative thoughts about the speaker, not beingness interested in the topic, wanting to say something virtually yourself, wanting to give advice, wanting to share something similar, being judgmental." (Page 80)
The thing I struggle with most is the desire to give advice. I like to help, but sometimes people but demand to talk.
"Genuine listening means suspending retentivity, want, and judgment-- and, for a few moments at least, existing for the other person." (Page 87)
I like the thought that role of being a practiced listener is encouraging the speaker to open upwardly, to continue their thoughts, to elaborate. The book gives some ways to ask effective questions that testify you're listening.
"Questions that show an awareness of the other person'south interests and concerns may aid reticent people open up."
These questions are more specific and tailored to the individual: Instead of "How's everything?" the authors suggest the example, "How are you coming with that project y'all've been working on?" At that place are other examples, but all of them evidence individual, specific involvement.
"A proficient listener may need to prepare bated his or her own needs to tune in to the other person'south, only completely selfless people don't make good listeners. Yous take to get listened to yourself to costless you up to be receptive." (Folio 91)
There's a quiz about the different means people respond when listening. For the answers to the quiz, each number'due south reply is a specific blazon of response: "(one) is advice, (2) is criticism, (3) is an empathic annotate that closes off conversation, (4) is an empathic comment that opens up conversation, and (5) is talking virtually yourself." It was helpful to run across the examples. Clearly, inviting "people to elaborate or go deeper with what they are saying," by being a empathic listener is ameliorate. (Page 105)
The authors cover all kinds of situations that might claiming listening. The concepts are often repetitive, only some of the examples are useful.
When we are emotionally flooded, listening is almost incommunicable. The authors give some exercises to do when y'all're flooded. These are conspicuously mindfulness related, but good to recall equally a tool to get past the natural fight or flight response that can happen when we're emotionally overwhelmed: "Notice five things that y'all tin run across. Observe iv things that you lot tin hear. Name three things you can bear upon. Name 2 things you lot can aroma." (Page 337)
Mayhap proverb ane prayer for assist could cap off the five, iv, three, and ii things to notice nicely.
It takes effort to overcome the natural tendencies that impede listening. "Good listening doesn't come naturally."
"Listening is a skill, and like any skill it must be developed. But although listening tin be looked at this way-- as a operation-- it can too be looked at another fashion, as a natural outgrowth of caring and concern for people. " (Page 346) Caring for people is the best motive to becoming a better listener.
The authors try to be funny sometimes, which sort of helps. Fifty-fifty though it isn't a particularly entertaining, the book is informative and helpful. I want to put many of its ideas into practice. I'm glad I read it.
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Fundamentally, it'southward the aforementioned truth that I know and teach. But his ability to explain WHY the techniques piece of work--and when they don't work--was the all-time I've rea
I chose this book because: 1) it was and so highly recommended, and two) this is ane of the core skills of my career (leadership coach, consultant, boss, etc.). To be honest, I didn't look to acquire a ton. I just wanted to remind myself of what matters and add a classic in my field to my tool kit. But information technology was such a practiced volume that I learned a lot.Fundamentally, information technology's the same truth that I know and teach. But his power to explicate WHY the techniques work--and when they don't work--was the best I've read or heard. One instance of a neat nugget is (paraphrased in my own words): When someone is complaining to yous, they are actually making a veiled request. It could be for comfort, for validation, for you to respond emotionally, etc. You lot don't have to comply with their request. Simply you lot do need to acknowledge it. And if you can't comply, instead of merely maxim no, make an counteroffer with something yous are willing/able to practise.
He took a lot longer to explicate each of those pieces and requite examples of how to practise it well. Simply hopefully y'all can see that it's not just rote technique in this book.
Topics include listening in general, plus how you adapt for: friends, co-workers, bosses/employees, spouses, parents/kids, etc.
Well written and truly of import information.
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While
The Lost Art of Listening is an examination of the ways in which advice, and listening in particular, can be used to improve relationships, whether romantic, friends or family unit. The author has experience in counseling and splits the book into sections covering different types of communication issues that come up up amid individuals and how better listening tin can improve empathy and let united states of america to work through problems rather than simply continuing the statement or making someone feel ignored.While I like to think that I'm a good listener, reading this book gave me a fairly good indication that I'm not quite as good equally I think I am. Nichols examines common pitfalls like thinking of what to say next instead of listening and being reactive instead of just letting someone express themselves without getting judgmental, offering unwanted communication or getting defensive. Nichols provides strategies for many common situations where listening might be a struggle. While following that advice religiously might make y'all sound like a therapist, there's a lot of good advice here and much of it I took notes on to help improve relationships in my life.
If you want to piece of work on communication or have some fourth dimension to examine whether listening is really a skill you practice well, this book is well worth picking up. It's non perfect, but I found it valuable and there's enough humor and situational examples to make it an piece of cake and intriguing read.
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I had to pause listening to this book several times and so I could write down ideas. Here are two:
"Disruptive feelings are messages from our spirit about something we need to cha
This is fantabulous! I call up I need to annually read a book on listening. Being a good listener is central to improving relationships. We and then often want others to change so a relationship tin can improve, this author makes an splendid example for improving ourselves through better listening in order to see improvements in relationships.I had to pause listening to this book several times so I could write down ideas. Here are ii:
"Disruptive feelings are messages from our spirit about something we demand to change or pay attending to in our lives. Our reactivity can lead the states to parts of ourselves that we oasis't yet befriended; aroused and resentful, frightened and lonely parts."
"Reacting emotionally to what someone else says is what causes arguments."
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I recommend this book for skimming. It's a new perspective on relationships, and you lot'll run into the globe around y'all differently - not many people actually listen! Howev
I listened to this book on Audible, and yeah it will surely teach yous how to heed. Not because of the many incredible lessons, simply because those useful nuggets are cached deep within layers of repeated anecdotes and repetitive content that by the time yous get to the finish, yous volition have surely acquired the patience to actively heed.I recommend this volume for skimming. Information technology'southward a new perspective on relationships, and you lot'll see the earth around you lot differently - not many people actually listen! Yet, persisting through all 12 hours of the audiobook is overkill.
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The content is well organized and paces in a natural progression; each topic is accompanied by anecdotal examples from the writer'south experiences and enquiry equally a family unit therapist and professor of psychology.
It is informative and thought provoking. Constantly, I found myself paused, pondered and took notes, while re
There are plenty of books and articles advising on effective communication. Yet few are as generally applicative, to both personal and professional life, as The Lost Art of Listening.The content is well organized and paces in a natural progression; each topic is accompanied by anecdotal examples from the author'southward experiences and inquiry as a family therapist and professor of psychology.
It is informative and thought provoking. Constantly, I found myself paused, pondered and took notes, while reading the volume. Highly recommend.
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If at showtime this book feels a little dry out, I urge you lot to go on reading; It can modify your life and that of all you lot come up into contact with.
*I commencement listened to this book on Audible and so purchased a hard copy for myself and some other for a friend. I do adopt the Audible version if available to you.
Very thorough unpacking of how people heed, why they heed, ways to better listening.
Includes examples and while sometimes it felt repetitive, there were nuances to each iteration and well worth exploring the dynamics of that iteration.
RECOMMEND
It gives great advice and exercises to better. The book has a lot explanations about why nosotros feel unheard, and I identified myself with so many examples. Information technology definitely helped with troubles in my marriage. Information technology'southward a book to review several times to really ingrain its lessons.
This is the most helpful book on relationships I've read. It fabricated me realize that nosotros all are bad listeners and that nosotros tin improve how nosotros experience only by improving this skill.Information technology gives great advice and exercises to better. The book has a lot explanations about why nosotros feel unheard, and I identified myself with and then many examples. It definitely helped with troubles in my marriage. It'due south a book to review several times to really ingrain its lessons.
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