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For questions about the legacy Squarespace 5 platform, please visit its Help Center:

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Regain admission to your account or site

If you've tried to recover your Squarespace account and still can't admission information technology, we're here to help. Please enter as much information every bit you can, simply if you lot're non sure almost specific details, provide your best estimate.

Earlier you begin:

• Did you lot already endeavour to recover your business relationship through the login folio? Nosotros'll ask yous to attempt that first if you oasis't yet.

• For your security, we'll but provide account details to the business relationship holder.

• For assistance recovering a Google Workspace account, contact united states here.

Email address where nosotros can contact you lot.

What situation led to the trouble accessing your account?

URLs of whatsoever websites connected to the account. Enter as many domains as possible.

Delight attach both of the post-obit documents:

• A government-issued ID. For example, a driver'due south license, passport or permanent resident menu.

• A bank argument that shows the banking company header, depository financial institution accountholder name, and the most recent Squarespace accuse. You are gratuitous to obscure other personal data in the certificate. (Not required for 2-gene authentication issues.)

Note:

• If you entered multiple websites higher up, attach statements showing the nigh recent charge associated with every site.

• Ensure your files are .jpg or .png then we tin can view them.

Asking Business relationship Access

Follow these steps:

Learn More than

Report Issue

Review Submission Criteria

Request a Refund

Hear back in ii business days.

If you have a tax exemption document, adhere it here. .pdf, .png, .jpeg file formats are accustomed.

Use this grade to submit a request nigh exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you're non based in a country or state where we collect taxes, and you believe we shouldn't collect taxes from you, please explicate.

If you have feedback about how we collect sales tax, submit it hither. Your feedback helps make Squarespace meliorate, and nosotros review every request we receive. Please note that we can't reply individually, only we'll contact you if we need more than details.

General sales taxation feedback

Asking an exemption from sales tax

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Coronavirus Pandemic

Nosotros sympathise the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the globe. Here at Squarespace Customer Support, we're doing everything we can to answer your questions and provide aid to our customs.

If y'all need support during these uncertain times, submit the following form and we'll look into options for you lot. Please provide specific details regarding your issue or asking, such equally:

• Pause or abolish my subscription

• Hash out options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best prepare my new site

• Enable a specific feature on my site

A member of our team will answer as quickly every bit possible.

Upload a screenshot of the issue you're having, or the site content you'd similar to change, so nosotros tin can assistance you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

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Squarespace Scheduling and Vigil Scheduling take merged Help Centers. If you lot're coming from the Acuity Help Center, y'all'll find the assistance you need here. All guides about Squarespace Scheduling besides employ to Acuity; the handful of features that are different are clearly marked.

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Please utilise this course to submit a request regarding a deceased Squarespace customer's site. Our deepest condolences go out to y'all and your family unit during this time, and we capeesh your patience as we piece of work through your request.

Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family fellow member or legal representative completes the course below, nosotros may be able to grant Billing permissions so the site can remain active or abolish any agile subscriptions.

Note that Billing permissions don't include the ability to edit the site's content. Y'all tin read more than virtually this hither.

A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to exist edited. Notwithstanding, we tin can cancel or remove the site.

Submit a request about a deceased customer's website

URL of the site connected to the deceased user's account

Any comments, requests, or concerns we should know?

Please attach the post-obit documents:
• An image of your government-issued ID, such as a driver's license, passport, armed services ID, or permanent resident bill of fare. This is for proof of your human relationship to the deceased.
• An image of the deceased person's obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Business relationship

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when nosotros delete your business relationship.

• Make certain it'due south what you lot really want to do.

• Take a few steps to prepare. For instance, y'all'll need to cancel all subscriptions first.

Once y'all submit your request, you'll receive an electronic mail from our team to verify your account admission and confirm that this request wasn't made in error.

Delete My Business relationship Request Verification Form

Earlier you provide your government issued ID below, did you know that you can submit a asking to delete your account to Squarespace here (without providing your ID)? This class is merely for people who accept lost admission to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.

Delight upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out whatever sensitive information before you lot upload.

Email accost for communication regarding your request

Upload ID

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To learn more most Squarespace Select, our premium plan for dedicated site support, visit this Assistance guide.

If y'all still have questions about the Select program, complete the fields below to send u.s.a. a message.

{ "top::memberareas:billingsignup":"New Release Squad (Chat)", "acme::memberareas:creatingmemberareas":"New Release Team (Conversation)", "top::memberareas:managingmemberareas":"New Release Team (Chat)", "top::media:video-storage":"New Release Team (Conversation)" }

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Troubleshooting form problems

Note: While our almost popular guides have been translated into Spanish, some guides are simply bachelor in English language.

Troubleshooting form problems

If yous're having problem with the form block or newsletter block, utilize this guide to identify where the trouble is occurring and how to prepare it.

Tip: A good way to offset troubleshooting is to remove the block, add it again, and reconnect your storage service. This refreshes the block and resolves most issues.

What went wrong?

This section outlines the course submission process from showtime to finish. Review these steps to place which part isn't working.

Pace 1 - Visitors should be able to enter and submit data

If visitors see an fault message at this footstep, meet:

• Fault message: Electronic mail accost non valid. E-mail addresses should follow the format user@domain.com
• Error Message: Error communicating with storage services
• Error Message: Unknown error, please try again later

Step 2 - The form should send the full submissions to a storage service

If that'southward non happening, see:

• Squarespace Email Campaigns isn't receiving new subscribers
• Mailchimp isn't receiving new subscribers
• Google Bulldoze isn't receiving new subscribers

Step 3 - Yous should receive an email virtually new grade submissions

If the form is connected to an email accost and you're not receiving these emails, see:

• Not receiving form submission emails

If you're getting spam emails, see:

• I'm receiving spam through my forms

If yous receive fault notifications from Squarespace

You might receive an email or error message about a specific problem. To resolve these problems, run into:

• Email: Form submission error
• Email: Unknown say-so header
• Error message: Add storage to this form

Error message: Email address non valid. Email addresses should follow the format user@domain.com

This message appears to visitors if they enter an electronic mail address that doesn't follow the standard format, or is longer than 256 characters, which is the character limit for email addresses.

If a visitor reaches out to you nearly this mistake, ask them to endeavour again with a valid e-mail address.

Error bulletin: Error communicating with storage services

Sometimes when a visitor attempts to submit a form, a "Course not fully sent. Mistake communicating with 10 of Y storage services" message displays (where Y is the total number of storage options and X is the number of storage options causing the error).

If this is happening:

1. Disconnect and reconnect the storage options using the steps in Managing form and newsletter storage.
2. If the above footstep doesn't work, remove the cake and re-add together information technology.

Error message: Unknown fault, please try once again later

If a company attempts to submit multiple forms through a grade block in a brusk amount of fourth dimension, they may run across an "Unknown error, delight attempt again later" message. They tin submit another form later. This helps prevent spam.

Squarespace Email Campaigns isn't receiving new subscribers

In your E-mail Campaigns dashboard, yous should encounter new subscribers populate in the mailing list you lot chose for that course.

If a subscriber doesn't appear, they may not accept confirmed their subscription still.

Mailchimp isn't receiving new subscribers

If yous're not receiving grade submissions or new subscribers when connected to Mailchimp, visit Troubleshooting Mailchimp issues.

Tip:When testing a form or newsletter block, apply an email address that isn't already on your Mailchimp audience. Email addresses already in the audience won't receive another opt-in electronic mail.

Google Drive isn't receiving new subscribers

If you're not receiving class submissions when connected to Google Bulldoze, or if the submissions are incomplete, there are a couple of potential causes.

Option one - Check the form for special characters

If form field titles include special characters outside of the Latin alphabet (similar å, ä, or ö), the letters are omitted in the connected spreadsheet. Instead, y'all'll come across generalized English language placeholder names in column headings.

This effect occurs in languages like:

• Chinese
• Korean
• Japanese
• Cyrillic
• Persian
• Arabic

Nosotros recommend avoiding special characters in form field titles whenever possible to avoid any issues.

Annotation: Forms recognize special characters visitors enter in their submissions. The limitation merely applies to form field titles.

Pick ii - Bank check if cavalcade headers in the spreadsheet friction match course field titles

The cavalcade headers in the spreadsheet must match the fields in the form for the connection to work. If you lot rename a column in your spreadsheet, the class won't recognize the submission from the corresponding field. Instead, you'll run across a blank field on the submission.

Not receiving course submission emails

Sometimes form submissions may filter into a spam or junk binder instead of your inbox. To resolve the event, ensure that all emails from our default email address arrive in your inbox. Addform-submission@squarespace.info to a rule or filter to have all emails from this email address.

Tip: If you use Gmail, learn more in the Gmail Assist Center. If you lot use Outlook, acquire more in the Windows Help Eye.

I'm receiving spam through my forms

There are a few strategies you lot can employ to reduce spam. To learn more, visit Preventing form and newsletter block spam.

Email: Form submission error

If you receive an email with this subject line, your form block or newsletter cake is having trouble connecting to Google Drive or Mailchimp.

The e-mail is sent to the e-mail address on file for the site possessor, and it volition specify which storage service is causing the error so you can take the appropriate adjacent steps.

Google Drive

This email is a failsafe to ensure that if the connection to Google Drive fails, the class submission isn't lost. To resolve the outcome, reset your connection to Google Drive:

1. Open up the storage for your form.
2. Click the proper name of the spreadsheet next toGoogle Drive.
3. ClickDisconnect, then clickDisconnect once more to ostend.
4. ClickConnectand enter the name of your spreadsheet to reconnect. If the issue continues, connect a new, empty spreadsheet instead.

Mailchimp

You might receive this email if at that place's an effect with the form's connection to Mailchimp, or if Mailchimp flagged an accost as spam. The electronic mail includes the submitted data every bit a backup for you.

For side by side steps, visit Troubleshooting Mailchimp issues.

E-mail: Unknown authorization header

If the block is connected to a spreadsheet in Google Drive, you lot may receive an "Unknown say-so header" email from Squarespace at the email accost on file for the site possessor.

You can fix this by temporarily disconnecting the form from Google Drive and resetting permissions in your Google account.

Note: Disconnecting the Squarespace app from Google Drive will disconnect all Squarespace forms connected to that Google account.

To resolve the issue, follow these steps:

1. Double-click the form block or newsletter block on the page or post.
2. Click the Storage tab.
3. Click Google Drive, click Disconnect, then clickDisconnectover again to ostend.
4. Log into your Google Drive account.
5. Click the in the top-correct corner and selectSettings from the drop-down menu.
6. Click Manage Apps.
7. Scroll downward to Squarespace, and clickOptions.
8. SelectDisconnect from Drivefrom the drop-downwardly menu.
9. Return to the block on your Squarespace site and reconnect it to Google Drive in the storage tab. This reconnects the form to the same spreadsheet that was previously continued.

Error message: Add storage to this grade

If you try to salve a grade block or newsletter block without choosing a storage option, a message will appear request y'all to tell us where to submit form submissions.

Choosing a storage option tells the block where to send submissions so you can collect and accept action on them. To go started, visit Managing course and newsletter storage.

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Source: https://support.squarespace.com/hc/en-us/articles/205813938-Troubleshooting-form-issues

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